These Terms of Service ("Terms") are a binding agreement between you and CrewRise, a trade name of Joseph Torrance, a sole proprietor based in North Carolina, United States ("CrewRise," "we," "our," or "us"). They govern your use of the CrewRise web application at https://crewrise.io and related subdomains and any services, content, or software we make available (collectively, the "Service").
Please read these Terms carefully. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use the Service
You must be at least 18 years old and able to form a binding contract under U.S. law. If you use the Service on behalf of a business — for example, as the owner, foreman, or employee of an electrical contracting shop — you represent that you are authorized to bind that business, and "you" in these Terms refers to you and that business.
The Service is built for U.S.-based electrical contracting businesses. It is not directed to residents of the European Economic Area, the United Kingdom, or Canada, and you should not use the Service from outside the United States without contacting us first.
2. Accounts
2.1 Creating an account
You provide an email and password, or sign in with a supported identity provider such as Google. You must give accurate information and keep it current. You are responsible for everything that happens on your account — keep your password safe.
2.2 Roles at a shop
A shop on CrewRise has one or more owners and can invite foremen and crew members. Owners have administrative control over the shop's account, including billing, membership, and data. If you are invited to a shop, the owner of that shop controls access to that shop's data and may remove you at any time.
2.3 Suspension and termination
We may suspend or terminate your account if you violate these Terms, put the Service or other users at risk, or fail to pay. You can cancel your account at any time from Settings or by emailing support@crewrise.app. See Section 12 for what happens to your data after termination.
3. Your data and content
3.1 Ownership
You own the data you put into CrewRise — jobs, forms, time entries, signatures, photos, notes, and everything else ("Your Content"). Owning it means you get to decide where it goes, including canceling your account and asking us to delete it.
3.2 License you grant us
You grant CrewRise a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, back up, and process Your Content only to the extent needed to operate the Service for you. We do not claim ownership of Your Content, and we do not use it to train AI models or sell it.
3.3 Your responsibility for Your Content
You represent that Your Content does not violate anyone else's rights, does not contain unlawful material, and that you have the right to upload it. If you add crew members, customers, or other third parties to the Service, you are responsible for doing so in compliance with applicable privacy laws and any notices you are required to give them.
4. Acceptable use
You agree not to:
- Use the Service for anything illegal or to help anyone else do so.
- Reverse-engineer, decompile, or extract the source code of the Service (except to the extent the law says you are allowed to).
- Probe or test the Service for vulnerabilities without written permission, or run automated tools that degrade performance for other users.
- Resell, sublicense, or offer the Service to third parties except as a natural part of running your own shop.
- Upload malware, scrape other users' data, or impersonate other people.
- Use the Service to send unsolicited commercial messages.
If you find a security issue, please email support@crewrise.app before doing anything else — we appreciate responsible disclosure and will work with you in good faith.
5. Third-party integrations
The Service can connect to third-party services if you choose to enable them — for example, Google Drive, Dropbox (Phase 1.85), Brady label printers, and Stripe for billing. Each third-party service has its own terms and privacy policy. When you connect one, you are entering a separate relationship with that provider; we are not responsible for their service, their availability, or their handling of your data outside of what we describe in our Privacy Policy.
5.1 Cloud-storage connections (Phase 1.75 and beyond)
When you connect a cloud-storage provider such as Google Drive, you authorize CrewRise to write form PDFs into a folder you select. We request the narrowest scope each provider offers — for example, Google Drive's drive.file scope, which limits CrewRise to files it creates and files you explicitly open through the Google Picker. The specifics are described in Section 5 of our Privacy Policy.
You can disconnect a cloud provider at any time in Profile → Cloud. We will stop syncing immediately and revoke our access at the provider. PDFs already synced to your cloud folder stay there — they belong to you.
5.2 Brady label printing (Phase 1.5)
If you use the label-printing feature, your browser communicates directly with the Brady Web SDK, which in turn talks to your Brady printer on your local network. We do not receive a copy of what you print beyond the audit log of print attempts we need to support the feature.
6. Subscriptions, fees, and billing
6.1 Plans
Some features of the Service require a paid plan (for example, the "Crew+" tier, which includes label printing and cloud sync). Plan names, prices, and feature lists are shown in the Service and may change with reasonable notice.
6.2 Payment
You agree to pay all fees due for your plan. Subscriptions renew automatically for the same term at the then-current price unless you cancel before the renewal date. Payments are handled by Stripe; the last four digits of your card and your billing ZIP are stored for receipts and dunning.
6.3 Taxes
Prices do not include applicable sales, use, or similar taxes. You are responsible for those taxes and any bank or currency-conversion fees your bank charges you.
6.4 Refunds
Except where required by law, subscription fees are non-refundable. If you cancel mid-term, you keep access for the rest of the term you already paid for and are not billed again.
6.5 Beta and free periods
During beta or promotional periods, we may waive fees or provide early access. We may change or end those periods with reasonable notice. Any commitments we make during beta do not create permanent rights to free access.
7. Changes to the Service
We improve CrewRise constantly. We may add, change, or remove features. If a change materially reduces functionality you are paying for, we will give you notice and, where required by law or reasonable, a pro-rated refund.
Some features (for example, cloud-storage sync) depend on third-party services we do not control. If a third-party service changes or goes away, the corresponding feature in CrewRise may change too.
8. Intellectual property
8.1 Our rights
CrewRise — including the software, design, "CrewRise" name, logos, and documentation — is owned by us and protected by U.S. and international intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service during your subscription.
8.2 Feedback
If you send us suggestions, bug reports, or feedback, you grant us a perpetual, royalty-free license to use that feedback to improve the Service. You are not required to send feedback.
8.3 Third-party marks
Google, Google Drive, Google Workspace, and the Google Picker are trademarks of Google LLC. Dropbox is a trademark of Dropbox, Inc. Brady, BradyPrinter, and the Brady Web SDK are trademarks of Brady Worldwide, Inc. Stripe is a trademark of Stripe, Inc. Use of their marks in the Service identifies interoperability and does not imply endorsement.
9. Confidentiality
Each party may receive information the other treats as confidential. You will not use our confidential information for anything other than using the Service, and you will not share it with third parties except your employees and advisors who need to know and are bound to protect it. This section does not cover information that is public, already known without a duty of confidence, or independently developed.
10. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent permitted by law, CrewRise disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or trade usage.
CrewRise helps electrical contractors prepare safety and compliance forms. CrewRise is not a licensed electrician, inspector, safety consultant, legal advisor, or insurer, and the Service is not a substitute for professional judgment. You are responsible for the accuracy of the records you create and for compliance with all applicable laws, codes, standards, and permits (including the National Electrical Code, OSHA rules, NFPA standards, and state licensing requirements). Nothing the Service outputs is guaranteed to be accepted by any inspector, insurer, or authority.
We do not guarantee that the Service will be uninterrupted, error-free, secure against every attack, or that every sync to your cloud folder will succeed every time.
11. Limitation of liability
To the fullest extent permitted by law:
- Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.
- CrewRise's total cumulative liability for all claims arising out of or relating to these Terms or the Service is capped at the greater of (a) the total fees you paid to CrewRise in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
These limits apply regardless of the legal theory (contract, tort, statute, or otherwise) and are essential elements of our agreement — the Service would not be offered at current prices without them.
12. Term, termination, and what happens to your data
12.1 Termination
These Terms apply for as long as you have an account. You or we may terminate at any time, for any reason, as described in Section 2.3 or Section 6.
12.2 Effect of termination
On termination, your right to use the Service ends. We will retain Your Content for 90 days so you can reactivate, then we delete or anonymize it (subject to billing records we keep for tax reasons). You can request earlier deletion at privacy@crewrise.app.
12.3 PDFs already synced to your cloud
Any PDFs CrewRise synced into your Google Drive, Dropbox, or other connected cloud folder stay in your cloud account. They belong to you. Termination of your CrewRise account does not delete files out of your own cloud storage.
12.4 Survival
Sections 3.3 (your responsibility), 4 (acceptable use), 6 (fees already owed), 8 (IP), 9 (confidentiality), 10 (disclaimers), 11 (limitation of liability), 13 (indemnity), 14 (governing law), 15 (dispute resolution), and this Section 12.4 survive termination.
13. Indemnity
You will defend, indemnify, and hold harmless CrewRise, its owner, and its personnel from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising from: (a) Your Content or your use of the Service in violation of these Terms or any law, (b) your infringement of any third party's rights, or (c) your breach of Section 4 (acceptable use). We will notify you of the claim and you will control the defense, provided you do not settle in a way that imposes obligations on us without our written consent.
14. Governing law and venue
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 15, the state and federal courts located in Wake County, North Carolina have exclusive jurisdiction over any dispute that is not subject to arbitration, and you consent to personal jurisdiction and venue there.
15. Dispute resolution
15.1 Informal resolution first
Before filing a claim, the party raising the dispute will email the other at legal@crewrise.app (for claims against CrewRise) or the account email (for claims against a user) with a description of the claim and the relief requested. The parties will try in good faith to resolve the dispute informally for 30 days.
15.2 Binding arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The seat of arbitration is Wake County, North Carolina, and the arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
15.3 No class actions
You and CrewRise each waive the right to bring claims as a plaintiff or class member in any class, collective, or representative proceeding. Claims may be brought only in an individual capacity.
15.4 Exceptions
Either party may bring a claim in small-claims court in its home jurisdiction for claims within that court's limits, or seek injunctive relief in court to stop unauthorized use of intellectual property or confidential information.
15.5 Opt-out
You can opt out of Section 15.2 and 15.3 within 30 days of first accepting these Terms by emailing legal@crewrise.app with the subject line "Arbitration opt-out" and your account email. Opting out does not affect any other part of these Terms.
16. Changes to these Terms
We may change these Terms. When we do, we will post the new version and update the "Last updated" date. If a change is material, we will notify account holders by email at least seven days before it takes effect. If you keep using the Service after the change takes effect, you accept the new Terms. If you do not agree, you can cancel your account.
17. Miscellaneous
- Entire agreement. These Terms plus the Privacy Policy and any order form or plan selection are the entire agreement between us on this subject and replace any earlier agreements.
- No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
- Severability. If a provision is unenforceable, the rest stays in effect and the unenforceable provision is limited or replaced with the closest enforceable provision.
- Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition, or sale of assets.
- No agency. Nothing here creates a partnership, joint venture, agency, or employment relationship.
- Notices. We may send you notices by email, in-app message, or by posting to the Service. You will send us notices to
legal@crewrise.app. - Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control.
18. Contact
- Legal questions about these Terms:
legal@crewrise.app - Privacy questions:
privacy@crewrise.app - Everything else:
support@crewrise.app - Mail: CrewRise (c/o Joseph Torrance), North Carolina, USA — email first for the mailing address.